Booking Visitor Parking

Applying for Visitor Parking Allowance

Once your registration is successfully completed, you can apply for your monthly visitor parking allowance:

1. Navigate to the Visitor Parking section in the app.
2. Click on the Apply button to submit your request.
3. Fill up your Unit Number and Car Registration Number.
4. Your application will be sent to the building manager for approval.
5. Once approved, you’ll be able to start booking visitor parking spots.

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Booking Visitor Parking

Checking Availability

Once your application is approved, you can view key information on the Visitor Parking page:

• Location of the site
• Remaining allowance
• Parking bay details

Each parking bay is color-coded to indicate its status:

Status	Description
Available	Spot is available for booking
Reserved	Spot is booked by another user
Selected	Spot currently selected by you for reservation
Your Reservation	Spot you have successfully booked
Parking in Progress	Your ongoing parking session
Unavailable	Spot is blocked/unavailable for other reasons

Note: Special needs parking bays are only visible if the building manager has granted special access.

Note: If your parking allowance runs out during a session, additional charges (determined by the building manager) will apply per 15-minute interval.

Reserving a Parking Spot

To reserve a spot:

1. Select an Available parking bay.
2. Click Add Info to enter your visitor’s details:
   • Visitor's name
   • Vehicle registration number
   • The app will use your saved payment method.
3. Click Add Visitor to confirm the reservation.
4. You may modify or cancel a reservation if needed.

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Parking Access & Smart Bollards

Before and After the Session

Once a booking is made, click on the reserved parking bay to view the countdown timer (default: 15 minutes).

The parking bollard can be unlocked during this countdown.

Unlock Options:

• Visitor unlocks the bollard via a shareable link.
• Resident unlocks the bollard from the app using the Unlock Bollard button.

Sharing the Access Link

Click Share Link to generate a unique reservation URL.

Visitors do not need to install the TerraFuse app. They can use the link to access and unlock the parking bollard.

During the Session

• Once a vehicle is detected in the bay, the sensor activates and the session begins.
• Allowance is automatically deducted based on duration.
• If no vehicle is detected within the reservation time, the bollard relocks and the spot becomes available again.

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Booking History

To review your past bookings:

1. Go to the History section in the app.
2. Select Visitor Parking.
3. A list of your previous sessions will be displayed.
4. Click on a record to view detailed session info:
   • Session ID
   • Building and Address
   • Parking Bay
   • Visitor Name & Plate Number
   • Parking Duration
   • Allowance Used
   • Payment Status

Payment Status Types:

• Allowance – Time was deducted from your monthly allowance.
• Paid – Additional time exceeded your allowance; charges were applied.

A full payment breakdown (parking fee and taxes) is shown under Paid sessions.